Copy Of Email To Premi Software Regarding Issues They Were Not Able To Fix

Would Premi Software Kindly Fix All The Issues They Created In Building The Website They Built For Us

Email to Premi Software Requesting Technical Problems They Created Be Rectified

As stated previously, please fix all the problems that your staff have created in the development of our website.

We are now going to have to PAY someone else to now fix up all the technical issues that Premi Software has created in the development of this website. Please advise how we have NOT co-operated with Premi Software, as we do not understand your claim here.

By the way, it was your staff at Premisoftware who put all the photos into the slider themselves and never consulted with us as  to which ones we wanted there.  

For example, Premi Software put the Express Post and Registered post images into our slider, which are NOT products we sell, but option extras, which your staff has never added to the Check Out, page as we have requested from some time now.

In addition, your staff at Premi Software put images of Products we do not even sell into the slider, which we immediately asked them to remove.

Premi Software Claim We Do Not Co-operate With Them When We Cannot Even Get Any Mistakes They Made Fixed!

So far, not one of your staff members at Premi Software has succeeded in actually putting the images we requested into the Slider, and you say it is us not co-operating with you. 

To us that looks like your staff there at Premi Software are the ones who are not co-operating, as so farPremi Software have NOT completed hardly any of the requests to fix technical errors over the past five months we have asked for these to be fixed.

Premisoft Check Out Cart They Created Removes All Customers Items From Their Order

 Still the Check Out Page that Premisoft set up on the website they built for us removes the items from the cart when you go to process the payment. Please advise when Presoftware will rectify this issue please.

Surely even some step- by - step instructions or even some training to show us how to fix these technical problems created by Premisoftware would be a start, however so far, Premisoft has not provided us with any of the training that Premsoft promised they would provide, considering we have never used WordPress before.

If you do not fix all these issues by 5:00pm today Australian time, we will proceed with the PayPal claim.  In fact, we will telephone PayPal and explain to them exactly  what has happened, and email them further evidence of the fact that you refuse to fix these issues which were problems BEFORE the site went live.

Premi Software Prove They Want To Scam Our Money

Premi Software still continue to not fix any of the technical issues they created in building a website on our behalf, further proving that they are "scam artists" are just want our money.  In fact, when we tried to get our money back their true colours showed that they were more interested in the money than getting the job done.

Never Use Premisoftware - They Are Scammers And Only Want Your Money!!!

Premisofware India Are A Scam

We signed an agreement for this company to build us a website, which they claimed they would do so in 4 weeks.  4 months later, we have a poor version of a website that is going to take a lot of work to get it functioning properly, and there are many many ongoing problems with it.

We got the website live on 11th May 2013 however the payment processor still does not work despite them telling us the website was ready to go live.  In fact the website was far from ready and we have been asking them to fix the payment processor daily for 12 days now.  Today PayPal finally works, but the credit card processor still does not which I reported to them today.

They Set Up Site On WordPress And Not On Agreed Template System

Then this afternoon we went to log in to spend more hours fixing up the site, and the sign in does not work.  Then when we check the site live, it looks as though the site has been totally taken down and is no longer live on the internet.

They initially agreed to develop our site in a Template System, which we agreed to.  However, when they showed up the first version of our site, and gave us the login details, they had built it in Word Press and not on the system we initially agree to.

Broken Image Of Unrelated Product Was On Front Page Slider Of Our Live Website For  Months and They would not show us how to change it nor would they put our requested images into the slider

We Receive NO Training In WordPress Other Than Basic Instructions

We have now spent the last four months training in learning how to use Word Press.  We were really hoping to get our site optimized, as quickly as possible but without access to it, this is not possible.

We have paid them USD1000 for this work and it has been very poor, with badly copied information from our current website, missing pages, many missing images and wrong images on products.

They Did Not Even Know How To Set Up Shipping Rules

They spent months setting up the Shipping Rules, which they constant go wrong until we said we would change prices to INCLUDE shipping, which really is not suitable.

In addition, they promised us a website with two Price Sets - in USD and Australia Dollars, which they now tell us they cannot do it. 

No matter how many times we ask them to fix the slider images, they still can never get them right, no matter how many times we explain it.

We advise you to keep away from this company.  They are very unprofessional and don't even know how to fix all the problems they create on the sit they build for you.

 PremiSoftware
 # 106, 1st Floor
G Block,Sector 63
Noida- 201301
India